The Referral Process

We understand that the process of being referred and seen by a specialist can be complex and time consuming, but the staff at North Shore ENT are there to assist you with any needs. Once you have been referred by your local GP, simply call the clinic and the staff will be able to book an appointment for you in the next available slot that is convenient for you. Referrals can also be made by fax, and you will be contacted by a member of the clinic staff to book an appointment. Please ensure that your details are available on your fax referral.

One to three days before the scheduled appointment, you will receive a confirmation phone call or SMS to remind you of your appointment date and time with the specialist ENT surgeon.

Important things to bring

On the day of your scheduled appointment, it is important for you to bring your referral letter, any relevant X-Rays, CT Scans, Ultrasounds, MRI scans, investigation or biopsy results, and a list of your current medications. If you are unsure, we would recommend that you bring all your medical information and results you have at home, or you can ask a staff member for advice.

The Consultation with your ENT Specialist

Your specialist ENT surgeon will approach you in the waiting room at your scheduled appointment time and invite you into the consultation room. Relatives and friends are welcome to sit in the consultation, which will begin with a history of your ENT condition. This is followed by any necessary clinical tests or investigations (e.g. microscopic or endoscopic examination). If required, you may be given a prescription for medications or referrals for further investigations. If surgery is recommended, your surgeon will explain the details to you and will ensure that you fully understand the process, as well as answer any questions you may have.

At the conclusion of the consultation

You will be asked to check out with the reception staff, who will book any future appointments for your prior to your departure. If surgery has been recommended for you, the processes involved with hospital admissions and surgery dates will be explained to you in detail by a member of staff, who will also ask you to fill in the relevant hospital admission forms and other documents. For more information on the specific hospital admission processes, please refer to the Resources page and Patient downloads documents.

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